RETURNS & REFUNDS

Find all you need regarding our return policies and processes

What is your return policy?

Changed your mind? It’s okay, we got you! We have a 30-day money-back guarantee Policy, and to make your returns process a lot easier, we have a returns and exchange portal you can visit. Are your items unused and you want to return them for a Refund

How can I return an item?

Didn’t quite like your Shapers and want to return them for a Refund? No problem! All items acceptable for Return must be within the 30 days of purchase in original condition (including packaging, labels and tags, free items, gels and supplements) wit

I returned my order, how long does the refund take?

When you return a HOT SHAPERS item, the returns usually take from 1 to 2 weeks to arrive in our warehouse. We always recommend keeping the tracking information. Once the package has been delivered to us and inspected, we will proceed with the refund.

How can I track my return?

You can check the status of your return using the tracking number on the return label provided (see image below) at USPS or FedEx

How does your 30-Day Money Back guarantee work?

Did you receive your items damaged or defective? Our 30-Day Money Back Guarantee also covers defects in materials of your Shapers. If you discover a defect in your item before the 30-Day period expires we got you for another 120 days more, we will ex

What happens if my order shows as delivered, but I don’t have it?

We do not process refunds for LOST OR STOLEN packages confirmed DELIVERED by the carrier.

How long does it take for a refund/exchange to be processed?

Please allow 10-14 business days for Exchanges/Returns to be processed.

How do I ship my items to be refunded?

The packaging/box must be the original one used and in perfect condition. Do not return in a box different from the ORIGINAL Hot Shapers packaging, nor in large, bulky packaging.Securely pack items with labels and tags, inside the original packaging.

How do I know if I qualify for a return?

If you are still within 30 days of purchase and you didn’t see the results you wanted, your order is acceptable for return. returned in the original Hot Shapers packaging. You must include all parts and instructions. Additional add-ons, if they are n

My return request is under review, what should I do?

When you create a return request, sometimes our system detects that we need to review the issue according to our policy before approving your return. We will be reaching out to you in the shortest time frame requesting more information or photos if n

What if my item is faulty, do you have a warranty?

If you receive your items damaged or defective, we have your back! Our 30 Days Money Back Guarantee also covers defects in materials of your Shapers. If you discover a defect in your item! Don’t worry, we got you! we have a life-time warranty, and we

How should I prepare my package for return?

Wait…. The 30-Day Money Back Guarantee is only for first time purchases and delivered within the US.