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FAQs

Returns & Exchanges

You can return items within 30 days of purchase. Items must be new, unworn, and unwashed in their original packaging with all tags attached and instructions included. If items are untagged, they should be returned with original packaging. If you received a free item with your order, it must also be returned in a new, unused condition. If the item is not in good condition, the full price of the item will be deducted from your refund.

Please note that Flash Sale items cannot be returned.

The return process typically takes between 1-2 weeks. A return shipping fee of $9.99 will be deducted from your refund and credited back to you. Once we’ve received and inspected your order, the refund will be issued to your payment method. Use the tracking number on your return label to check the status with USPS or FedEx.

Please note that original shipping costs and customs charges are non-refundable. 

The exchange process takes between 1-2 weeks, including the time it takes for the item to arrive at our warehouse. No shipping fees will be deducted from your exchange. Once received and inspected, we will process your exchange and ship your order to the original address provided.

If your order arrives with defects or damage within 30 days of purchase, you can return or exchange it. The item must be in its original packaging with all tags attached and instructions included. If items are untagged, they should be returned with original packaging. A $9.99 shipping and handling fee will apply if you choose to return your order.

If these conditions are not met, the return request will not be processed.

To return or exchange an item, follow these steps:

  1. Click here to begin the process

  2. Use your order number to select the items you want to return or exchange.

  3. Review and submit the request. 

  4. Print the return label, attach it to the package, and drop it off at your local carrier. 

  5. If you are processing an exchange, the new item will be shipped once we receive your original item. 

Shipping & Delivery

Yes, you can update your shipping address before your order ships from our warehouse. To do this, simply contact our customer service team at [email protected]. Please note that once the order has shipped, the address cannot be changed. We are not responsible for lost or misdelivered shipments due to incorrect address information, and refunds are not provided for packages confirmed as delivered by the carrier.

We process orders within 1 business day. Orders placed on weekends or holidays will be processed on the next business day. Please note that processing times may vary during peak seasons. You will receive a confirmation email with tracking information once your order has shipped.

We ship through FedEx, DHL, and USPS.

Delivery usually takes 3-8 business days from the carrier receiving the package. Times may vary depending on the carrier and during peak seasons.

Yes, we offer free shipping on all orders.

If your tracking link shows the package as delivered but you have yet to receive it, check with household members, neighbors, and around your property. Contact your local courier to confirm the delivery status. We do not process refunds for lost or stolen packages confirmed as delivered by the carrier.

Yes, we ship worldwide. Please note that international shipping charges do not include customs, import duties, or tax fees. These fees are determined by your country and are your responsibility. For specific details on these charges, we recommend contacting your local customs office

No, Hot Shapers is an online-only store. Make purchases through our website hotshapers.com to avoid counterfeit products.

We do not process refunds for lost or stolen packages confirmed as delivered by the carrier. Hot Shapers is not responsible for these packages. However, we review each case individually at our discretion.

Payments

Your payment and personal details are always secure with us. We use SSL (Secure Sockets Layer) software to encrypt all sensitive information, such as credit card numbers, names, and addresses, ensuring that they remain protected.

We accept debit/credit cards, PayPal, GooglePay, CashApp, and installment options via AfterPay and Shop Pay (Affirm). Payment options available in your country will be displayed at checkout.

For immediate payments, your card will be charged once authorized, and you’ll receive a confirmation email. For Buy Now, Pay Later options like Shop Pay or AfterPay, you'll receive an invoice with payment details within 24 hours.

What you’re seeing is likely an authorization hold by your bank to ensure you have sufficient funds. This hold will be released once the payment is processed successfully.

Clear your browser’s cookies and cache, close all tabs, and try again. If issues persist, take a screenshot or short video of the problem and contact us for assistance.

To pay with a gift card: 

  1. Add items to your cart and proceed to checkout.

  2. Enter the gift card code in the “Discount code or gift card” box.

  3. Click apply, then continue to payment.

  4. If the purchase exceeds the gift card balance, use another payment method for the remaining amount.

To apply a promo code to your order, follow these steps:

  1. Add items to your cart and proceed to checkout.

  2. Enter the promo code in the “Discount code or gift card” box.

  3. Click apply, then continue to payment.

  4. Promo codes must be entered at checkout and cannot be applied afterward. Only one code can be used per order, and some codes have specific conditions.

If you file a dispute or chargeback with your bank, it typically takes at least 75 days to resolve. Please note that during this period, any processes initiated with us (such as returns, exchanges, or warranty claims) will be paused until a decision is reached by the bank.

Subscription Program

When you sign up for a Hot Shapers Subscription, you'll be charged automatically for each order until you either cancel or pause your subscription.

No, it's up to you to manage their subscription and skip unwanted orders. Changes must be made four days before the next shipment to pause, skip, or delay the order. Otherwise, the products will be shipped as scheduled.

Yes, simply email our Customer Care Team at [email protected] to adjust the frequency of your shipments.

Yes, simply email our Customer Care Team at [email protected] at least four days before the next shipment to pause your subscription.

Yes, you can cancel or pause your subscription anytime. Just request any changes at least four days before your next order date. We also send a reminder email five days before your scheduled ship date for adjustments.

To cancel your subscription, you must email our Customer Care Team with the reason for your cancellation at [email protected]


If you choose to cancel your discounted subscription before the second order, the difference between the discounted subscription rate and the regular rate will be applied to your account. 

Terms & Conditions
  • Unless otherwise specified, product prices already reflect discounts.

  • All offers are available while supplies last

  • Offers are not valid on prior purchases, taxes, or shipping and processing charges.

  • Customers are responsible for paying applicable sales tax.

  • Only one discount code can be applied per purchase.

  • Promotions have no cash value and cannot be exchanged for cash.

  • Offers cannot be sold or bartered.

  • Promotions are void where prohibited, taxed, or otherwise restricted by law.

  • Returning any part of the purchase will result in the loss of the promotional offer or a charge equal to the value of the offer.

  • Hot Shapers reserves the right to end or modify any promotion at any time.

  • Promo codes are not valid for past orders and cannot be added later by you or Customer Service.

  • Additional restrictions may apply.

  • Free gifts are available only while supplies last.

  • Limit one (1) free gift per order.

  • A minimum purchase is required to qualify for a free gift (if applicable).

  • Free gifts are automatically added to your cart once the threshold is reached.

  • Free gifts are subject to change without prior notice.

  • Additional restrictions may apply.

If you return your order for a refund and receive a free product within your order, the free product must also be returned in its original condition with all tags or seals intact and the packaging undented and undamaged.

If these conditions aren't met, the full price of the item will be deducted from your refund.

This Guarantee does not cover: (i) products purchased from unauthorized resellers or distributors; (ii) products that have been subjected to abuse, misuse, negligence, accident, alteration or accidental damage, including, but not limited to, contact with liquid; (iii) products that have been used for purposes other than those for which they were designed or intended; (iv) to cosmetic damage, including but not limited to scratches,dents, broken plastic on ports, loss of elasticity, and deterioration unless failure has occurred due to a defect in materials or workmanship; (v) to defects caused by normal wear and tear or otherwise due to the normal aging of the product (vi) any damage resulting from failure to follow product instructions, or improper usage, or failure to perform routine maintenance; (vii) products sold “AS IS” or similar notions and does not cover consumable parts such as charging cables, removable components of the device, storage pouches, or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (viii) unauthorized repairs or modifications; or (ix) if any serial number has been removed or defaced from the product. (x) products that are damaged in any way unless proof is provided that the product was damaged upon delivery. (xi) products not returned in original packaging with appropriate tags and instructions. When a product or part is exchanged, the original item becomes Hot Shaper’s property.

This Guarantee does not apply to any non-branded products. Hot Shapers does not warrant that the operation of its products will be uninterrupted or error-free. Hot Shapers is not responsible for damage arising from failure to follow instructions relating to the product’s use.

For Customers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by this Guarantee are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights. For a full understanding of your rights, you should consult the laws of your country, province, or state.

Any missing item from an order must be reported within 5 business days of delivery. Any complaints made after this period will not qualify for replacement or refund. Customers are responsible for inspecting their orders upon delivery and reporting any issues within the specified timeframe.

Cashback

After placing an order that includes cashback, you will receive an email detailing the cashback amount that you will receive along with choosing your preferred method to redeem the cashback. 

You can choose from the following options:

  1. Visa Card: Delivered via email with the cashback amount. It can be used anywhere that accepts Visa.

  2. Gift Card: Offers a higher cashback percentage. Delivered via email and can only be used at our store.

Cashback can only be redeemed once all terms and conditions are met.

  1. The Visa or Gift Card can only be activated after the guarantee period.

  2. You cannot return any products within the guarantee period.

  3. Cashback offers cannot be combined with discount codes. If combined, they will cancel each other out.

You will receive your Visa card or Gift card after meeting all the terms and conditions, and once the guarantee period has passed

Yes, the Visa card can be used at any store or place that accepts Visa.

No, the Gift card can only be used at our store.

The Gift Card option typically offers a higher cashback percentage, making it a better deal if you plan to make more purchases from our store.

If you try to combine cashback with discount codes, they will cancel each other out, and neither will be applied.

No, once you have redeemed the cashback, you cannot return the product within the guarantee period.

Shapewear

Hot Shapers is a brand that specializes in designing shapewear using advanced, heat-activating Neotex™ fabric. This innovative material enhances sweating and boosts metabolic activity, helping to permanently sculpt target areas. By combining sweat-inducing fabric with intense compression, Hot Shapers garments effectively shape your body and promote a more defined figure.

Results can vary, but many users report seeing noticeable improvements in waist slimming and body shaping within a few weeks of consistent use. If combined with a healthy diet and exercise routine, you will likely see physical results within the first 30 days and feel changes within the first two weeks.

Yes, our products come in various sizes to fit different body types. Please refer to the size chart to select the appropriate size for you.

Our size guides run true to size. When selecting your size, it's important to measure yourself at home with a measuring tape and compare your measurements to our size guide. Previous customers have found that the size they purchase aligns with the size they regularly wear.

You don't need to buy a smaller size to achieve more compression. Each shapewear piece is designed to provide the correct amount of compression. Choosing a smaller size may cause discomfort when wearing the garment.

All our garments can be worn every day. You can wear them around the house, running errands, going for a walk, or while working out.

While you can use it while working out, you can also wear it day to day. Using it outside of the gym will likely help you achieve and feel visible results in less time.

Place the product in a laundry bag, set washer to delicate, then hang to dry to maintain proper quality and durability.

If you're looking to define and shape your underarms, we recommend using our Arm Trimmers. Featuring a built-in phone pocket, it offers convenience while utilizing the same Neotex™ fabric. This targeted heat technology promotes sweat and calorie burn in the arm area for effective shaping.

For shaping your legs and achieving a firmer, more defined glute appearance, we recommend our Hot Pants. The high-waisted fit targets the lower belly area to flatten and define it. With the same Neotex™ fabric, it promotes sweat and calorie burn in targeted areas, effectively shaping your legs and booty.

To shape your waist and define your curves, we recommend the Hourglass Basics set. Combining the Cami Hot Waist Cincher and Waist Trainer, it offers superior shaping compression to mold your waistline, flatten your belly, and enhance your curves. Utilizing the same Neotex™ fabric, this set promotes targeted sweat and calorie burn for effective leg and booty shaping.

Gels

The gels can be applied to any targeted area, including the abdomen, legs, arms, glutes, back, and thighs. The choice of gel depends on your specific goals and the desired outcome for each area.

We recommend only using one gel at a time. Combining different gels may reduce their effectiveness and interfere with their intended results.

None of our gels or oils leave stains. Ensure they are fully absorbed if you are planning to wear clothing over the area.

Store the gels in a cool, dry place away from direct sunlight and out of reach of children.

If you are pregnant or breastfeeding, please consult with your healthcare provider before using any new body gels. 

Yes, our gels are formulated to be suitable for all skin types including normal, dry, oily, combination, and sensitive skin. However, if you have any specific skin conditions, it's best to consult your dermatologist before use.

No, our gels are specifically formulated for use on the body and are not intended for facial application.

Results can vary depending on individual skin types and usage. Many users report seeing noticeable improvements within 4-6 weeks of consistent use.

The Smooth Gel is a body care gel formulated with Sunflower Oil, Caffeine, and Guarana Seed to smooth cellulite visibility, enhance skin elasticity, promote circulation, and tone the skin.

Apply the gel to clean, dry skin twice daily, focusing on areas with cellulite. Massage the product into your skin using circular motions until fully absorbed.

The Slimdown Gel is a body care gel formulated with Ginseng Extract, Aloe Leaf Juice, and Caffeine that work to hydrate, firm, and restore the skin's natural elasticity.

To use the Slimdown Gel, apply a small amount to the desired area and massage it into the skin using circular motions until fully absorbed. For best results, use the gel twice daily, preferably in the morning and evening.

The primary difference between the Sweat Now Stick Gel and the Sweat Now Tropical Stick Gel is the scent and added ingredients. The Sweat Now Tropical Stick Gel features a refreshing coconuty tropical scent and includes additional ingredients like fruit extracts, which provide a pleasant aroma and added skin benefits. Both gels are designed to enhance sweating and intensify your workout.

The Sweat Now Stick Gel is a sweat-enhancing body care gel designed to enhance your workout results, increase calorie burn, and improve skin texture. It contains a blend of natural ingredients, including Coffee Arabica L Seed Oil, Coconut Oil, Vitamin E, Stearyl, and White Oil, each selected for their unique properties that benefit your fitness and skin health.

Apply a generous amount to the areas you want to target before you exercise. Massage it into the skin using circular motions. To maximize effectiveness, use the gel before any physical activity. 

The Tropical Sweat Now stick Gel is a sweat-enhancing body care gel designed to enhance sweating, stimulate collagen production, boost calorie burn, and improve skin texture. Formulated with natural ingredients, including  Coffee Arabica L Seed Oil, Coconut Oil, Rosehip Oil, and Vitamin E to benefit your fitness and skin health.

Apply a generous amount to the areas you want to target before you exercise. Massage it into the skin using circular motions. To maximize effectiveness, use the gel before any physical activity. 

Supplements

Store the gels in a cool, dry place away from direct sunlight and out of reach of children.

If you are pregnant or breastfeeding, please consult with your healthcare provider before using any new supplements. 

No, our supplements are free from common allergens such as gluten, soy, and dairy. However, please check the label for a complete list of ingredients to ensure there are no specific allergens that may affect you.

The Beauty Boost Supplement contains a blend of natural ingredients including Biotin, Collagen, Hyaluronic Acid, Vitamin A, C, D, B-12, and more designed to support skin, hair, and nail health.

It is recommended to take two capsules daily with a glass of water. Please follow the instructions on the label or consult your healthcare provider.

The Beauty Boost Supplement contains collagen derived from animal sources, so it is not suitable for vegetarians or vegans.

Results can vary, but many users report noticeable improvements in their skin, hair, and nails within 4-6 weeks of consistent use.

The main ingredients in the Crave Control Supplement include natural appetite suppressants such as Garcinia Cambogia, Matcha Green Tea, and Inulin Powder, Oolong Tea Extract, which help control cravings and support weight management.

We recommend starting with two capsules daily, taken with a glass of water. If you do not experience the desired effects with two capsules, you may increase the dose to four capsules daily. Please follow the instructions on the label or consult your healthcare provider for personalized advice.

Results can vary, but many users report noticeable improvements in appetite control and reduced cravings within 2-4 weeks of consistent use.

Yes, the Crave Control Supplement is suitable for both vegetarians and vegans as it does not contain any animal-derived ingredients.