GO TO HOME

CONTACT US

Hot Shapers

What is your return policy?

How long does a return process take?

How long does an exchange process take?

How does your 30-day money-back guarantee work?

How can I return or exchange an item?

What happens if I don’t return everything in my order?

Returns & Exchanges

Can I change or fix my shipping address?

When will my order be shipped?

Which shipping companies do you use?

How long does delivery take?

How much is your shipping fee?

What if my order shows as delivered, but I don’t have it?

Do you ship worldwide?

Do you have physical stores?

What if my package is lost or stolen?

What happens if the carrier cannot deliver the order?

Shipping & Delivery

How do you keep payment information safe?

What payment methods do you accept?

When will my order be charged?

Why was I charged twice?

What should I do if the page is freezing?

How do I pay using a gift card?

How do I apply a promo code?

How are chargebacks and disputes handled?

Payments

What’s a recurring subscription?

Can I cancel a subscription after it's been shipped?

Can I change the frequency of my shipments after I place my initial order?

Can I pause my subscription if I'm out of town or need a break?

Can I cancel my subscription anytime?

What is your early cancellation policy?

Is my subscription order eligible for other discounts?

Subscription Program

What is Try Before You Buy?

How does Try Before You Buy work?

Is Try Before You Buy free?

What payment options do I have for my Try Before You Buy order?

When does the trial period start for my Try Before You Buy order?

I need more time—can I extend my trial?

How do I return items I do not want to purchase?

My trial ended, and I was charged, but now I want to return something—can I still do that?

Why does Try Before You Buy place an authorization on my credit card?

Why do I see a charge for my Try Before You Buy order before my 7-day trial is up?

Can I add a subscription to my Try Before You Buy order?

When will the authorization come off my card?

Try Before You Buy

Promotional Policy

Free Gift Policy

Free Gift Return Policy

Guarantee Policy

Missing Items Policy

Stalled Shipment Policy

Terms & Conditions

What is Hot Shapers and how does it work?

How long will it take to see results with my Hot Shapers shapewear?

Are these products suitable for all body types?

How do I know what size is right for me?

Do I need to buy a smaller size to feel more compression?

Is it an everyday kind of garment?

Should I only use it while I work out?

How do I wash these products?

What product should I get to work on my underarms?

What product should I get if I want to improve the look of my legs and butt?

What product should I get if I want to get better curves and a flat stomach?

Shapewear

How do I know which gel to use and where to apply it?

Can I apply two different gels at the same time?

Do the gels or oils leave stains?

How should I store the gels?

Are the gels safe to use if I am pregnant or breastfeeding?

Are the gels safe for all skin types?

Can I use the gels on my face?

How long will it take to see results while using the gels?

What is the Smooth Gel and what are its benefits?

How do I use the Smooth Gel?

What is the Slimdown Gel and what are its benefits?

How do I use the Slimdown Gel?

What is the difference between the Sweat Now Stick Gel and the Sweat Now Tropical Stick Gel?

What is the Sweat Now Stick Gel and what are its benefits?

How do I use the Sweat Now Stick Gel?

What is the Tropical Sweat Now Stick gel and what are it’s benefits?

How do I use the Tropical Sweat Now Stick Gel?

Gels

How should I store the supplements?

Are the supplements safe to use if I am pregnant or breastfeeding?

Do the supplements contain any allergens?

What are the main ingredients in the Beauty Boost Supplement?

How should I take the Beauty Boost Supplement?

Is the Beauty Boost Supplement suitable for vegetarians or vegans?

How long will it take to see results from the Beauty Boost Supplement?

What are the main ingredients in the Crave Control Supplement?

How should I take the Crave Control Supplement?

How long will it take to see results from the Crave Control Supplement?

Is the Crave Control Supplement suitable for vegetarians or vegans?

Supplements

Find all you need regarding our return policies and processes

If you need info on delivery times and procedures

Paying for your purchase made easy, simple & safe!

Start benefiting from our subscription program

All articles

Categories