How can I return an item?Updated 2 years ago

Didn’t quite like your Shapers and want to return them for a Refund? No problem! All items acceptable for Return must be within the 30 days of purchase in original condition (including packaging, labels and tags, free items, gels and supplements) with tags still attached and additional add-ons unopened and unused. All items must be unworn, unaltered, and unwashed. (Items considered "Flash Sale" cannot be returned) Please allow 10-14 business days for Exchanges/Returns to be processed.

Keep in mind that our Return Shipping fee is US$4.99, and the funds go back to your original payment method, not including shipping costs on your original order. Go ahead and request a return through our return platform.

Before moving on with your request, please check our return policy and our article “How do I make a return?” page to confirm whether your return is free or if it has to be covered by you.

1. Access with your email address or ZIP code (the one used for the purchase) and your order number (starts with HS)
2. Click on Start a return.
3. Choose the item(s) you wish to return.
4. You can either decide to get the amount you paid (minus handling fee), Shop Now with the amount you paid + $10.00 we give you as a gift, or Store Credit + $5.00 to use later on
   1. In case you select the money-back option, you will be asked to choose between Store Credit or Refund.
   2. In case you decide to shop now, you will be redirected to our website and the amount will be already discounted at checkout.
5. Review your return and click on Submit Return.
6. Your return has been submitted! Now click on PRINT RETURN LABEL or QR Code for your return shipping.
7. We kindly ask that as a follow-up process you inform us once that you have dropped the parcel at the carrier’s location, thus, we will be able to track the parcel and fulfil your request accordingly.