FAQs

We process orders within 1 business day. Orders placed on weekends or holidays will be processed on the next business day. Please note that processing times may vary during peak seasons. You will receive a confirmation email with tracking information once your order has shipped.

Delivery typically takes 3–7 business days from the moment the carrier receives your package.

Please note that delivery times may vary depending on the carrier, your location, and periods of high demand.

Yes, you can update your shipping address before your order ships.
To request a change, please contact our customer support team:

[email protected]

When can I request an address change?

• If your order is placed before 11 AM EST (business days), you must request the change before 11 AM EST the same day.
• If your order is placed after 11 AM EST (business days), you must request the change before 11 AM EST the next business day.
• Orders placed after 11 AM EST on Fridays, weekends, or holidays may be processed before any changes can be made.

Important: Once your order has been shipped, the shipping address cannot be changed.

If an order is shipped to an incorrect address or the carrier is unable to complete the delivery (e.g., address not found or recipient unavailable), the carrier will attempt delivery up to three times. If unsuccessful, the shipment will be marked as “Return to Sender.”

Re-shipments: If you request a re-shipment, we can process it once the order is officially marked as “Return to Sender."

Please note that an additional shipping fee will apply, as Hot Shapers is not responsible for delivery issues caused by incorrect address details or recipient availability.

Refunds: If you prefer a refund instead of a re-shipment, it will be processed only after the returned package is received and the status is updated to “Delivered.”

Please note that original shipping costs will be deducted from the refund, as these issues are not the responsibility of Hot Shapers.

Additional Information

• Re-shipments and refunds may take additional time depending on the carrier.
• We are not responsible for delays related to the return process.
• We are not liable for lost or misdelivered packages due to incorrect address information.
• Refunds will not be issued for orders confirmed as delivered by the carrier after delivery attempts.

If your tracking information shows that your order was delivered but you have not received it, we recommend the following:

• Check with other members of your household
• Ask your neighbors
• Look around your property (e.g., porch, mailbox, reception area)
• Contact the shipping carrier directly to confirm the delivery details

Please note:

Delivered orders: If the carrier confirms that the package was delivered, Hot Shapers is not responsible for the package, and refunds will not be issued in these cases.

Stolen packages: If the package was stolen after being delivered, it is considered the customer’s responsibility. We do not issue refunds for stolen packages.

Lost packages (not delivered): If the order has not been delivered and is marked as lost by the carrier, the case may be reviewed to determine an appropriate solution.

However, each situation may be evaluated on a case-by-case basis. If you believe your case requires further review, please contact our customer support team.

[email protected]. 

Reporting timeframe:

You have 7 days from the delivery date to report any issue.

Requests made after this period will not be eligible for investigation or compensation.

We ship through FedEx, DHL, and USPS.

We offer free shipping on orders with a value of $79.99 or more. This applies to both one-time purchases and Subscribe & Save orders.

For orders below $79.99, a flat shipping fee of $4.99 will apply.

Yes, we ship worldwide. Please note that international shipping charges do not include customs, import duties, or tax fees. These fees are determined by your country and are your responsibility. For specific details on these charges, we recommend contacting your local customs office

No, Hot Shapers is an online-only store. Make purchases through our website hotshapers.com to avoid counterfeit products.

We accept the following credit and debit cards:
Visa, Mastercard, American Express, Discover, UnionPay, JCB, Elo, and Diners Club.

We also accept alternative payment methods such as:
Shop Pay, Cash App, Afterpay, PayPal, Google Pay, and Crypto (USDC).

Available payment options may vary depending on your location and will be displayed at checkout.

If the page is freezing, please try clearing your browser’s cache and cookies, closing all tabs, and refreshing the page.

If the issue persists, we recommend taking a screenshot or a short video of the problem and contacting our customer support team for assistance at [email protected].

Your payment information is fully secure when you shop with us.

We use SSL (Secure Sockets Layer) encryption to protect your data during transmission. This ensures that all sensitive information, such as your credit card details, name, and address, is encrypted and protected from unauthorized access.

All transactions are processed through trusted and secure payment providers, following industry-standard security practices.

You can shop with confidence knowing that your personal and payment information is protected at every step of the checkout process.

For immediate payments, your card will be charged once the transaction is authorized, and you will receive a confirmation email.

For Buy Now, Pay Later options such as Shop Pay or Afterpay, you will receive an invoice with payment details within 24 hours.

What you’re seeing is most likely a temporary authorization hold from your bank to verify that sufficient funds are available.

This is not an additional charge. The hold will be automatically released once the payment is successfully processed.

If you experience any issues or have further questions, please contact our customer support team at [email protected].

You can apply a promo code during checkout by following these steps:

1. Add your items to your cart and proceed to checkout.
2. In the payment section, find the field labeled “Discount code or gift card.”
3. Enter your promo code and click “Apply.”
4. Once applied, the discount will be automatically reflected in your order total.
5. Continue to complete your payment.

Important notes:

• Promo codes must be entered during checkout and cannot be applied after the order is placed.
• Only one promo code can be used per order.
• Some promo codes may have specific conditions or restrictions.

You can apply a promo code during checkout by following these steps:

1. Add your items to your cart and proceed to checkout.
2. In the payment section, find the field labeled “Discount code or gift card.”
3. Enter your promo code and click “Apply.”
4. Once applied, the discount will be automatically reflected in your order total.
5. Continue to complete your payment.

Important notes:

• Promo codes must be entered during checkout and cannot be applied after the order is placed.
• Only one promo code can be used per order.
• Some promo codes may have specific conditions or restrictions.

If you file a dispute or chargeback with your bank, the resolution process typically takes between 75 and 90 days.

Please note that during this time, any processes initiated with us (such as returns, exchanges, or warranty claims) will be temporarily paused until a final decision is made by your bank.

Returns and exchanges are subject to eligibility and must meet our return requirements. All requests must be made within 30 days from the date of purchase.

Product Condition Requirements

To qualify for a return, items must be new, unused, and in their original packaging, including all accessories, manuals, safety seals, tags, and any bundled items.

If the products do not meet these conditions (for example: signs of use, laundering, strong odors, broken seals, or missing components), the following may apply:

• Receive a partial refund (up to 50%), or
• Be denied after inspection

We offer the following return options:

Exchange

• Exchange requests are free to submit.
• Customers are responsible for return shipping and the shipping cost of the replacement item.

Refund

• A return shipping fee will be deducted (minimum $10, up to 15% of the order value).
• Original shipping fees and customs charges are non-refundable.
• Refunds are issued to the original payment method only.

Store Credit

• Receive store credit plus an additional 15% bonus.
• This option does not include return processing fees.

Disclaimer

Hot Shapers is not responsible for lost or damaged return shipments. All refunds are processed only after the returned items have been received, inspected, and verified. Once approved, please allow 7–10 business days for the refund to be processed.

• Flash Sale items are final sale and cannot be returned

To begin a return or exchange, please contact:

Hot Shapers Customer Support USA:
[email protected]

A Customer Support representative will:

• Confirm if your item is eligible.
• Guide you through the process step by step.

During the process, you will receive:

• Applicable time limits.
• Product condition requirements.
• Required documentation (if applicable).
• Return shipping instructions.

Important Steps

• Wait for the return authorization before sending your item.
• Include your RMA number and proof of authorization with the shipment.
• Follow all provided shipping instructions carefully.

Unauthorized returns will be refused or returned to the sender and will not be processed.

We offer a 30-day return window from the date of purchase.

To be eligible for a return:

• The item must be returned in acceptable condition
• All original packaging and included items must be returned

Once your return is received and inspected, your refund will be processed to the original payment method.

Depending on the condition of the returned item, a partial refund may apply.

Please note that return shipping fees may apply depending on the selected return option.

Refunds will be issued for the items you return. Any items that are not returned will not be eligible for a refund and will not be included in the refund amount.

The return process typically takes between 1-2 weeks. Please note that a return shipping fee will be deducted from your refund, calculated based on the original order value (minimum $10, maximum 15% of the order total).

Once we’ve received and inspected your order, the refund will be issued to your payment method. Use the tracking number on your return label to check the status with USPS or FedEx.

Please note that original shipping costs and customs charges are non-refundable.

The exchange process typically takes 1–2 weeks, including the time it takes for your item to arrive at our warehouse.

Once your return is received and inspected, we will process your exchange and ship the replacement to the original address provided.

A recurring subscription means you are enrolled in automatic, repeated orders of a product at a set interval (for example, every 30 days).

When you sign up for a Hot Shapers subscription:

• Your order will be automatically placed and charged on the selected schedule.
• The payment method you provided at checkout will be charged each time a new order is generated.
• You will continue to receive shipments without needing to place a new order manually.

You can pause, modify, or cancel your subscription at any time before the next billing date to avoid future charges.

Yes! Simply go to hotshapers.com/a/account/login, sign in to your account, and select the subscription frequency that best fits your routine.

If you need any assistance, feel free to contact our support team at

[email protected].

Yes, you can pause your subscription at any time.

To do so:

• Log in to your account at  hotshapers.com/a/account/login. 
• Go to your subscription settings
• Click “Pause” and select how long you’d like to pause your deliveries

While your subscription is paused:

• No orders will be processed or shipped
• You will not be charged

If you need assistance, please contact our support team at [email protected].

You’re in full control. Log in at hotshapers.com/a/account/login and select Cancel. If you run into any trouble, our team is happy to help at [email protected].

No, once an order has already been processed or shipped, it cannot be canceled.

Customers are responsible for managing their subscription in advance to avoid unwanted shipments. They can pause, skip, or reschedule upcoming orders directly from their account.

Any changes must be made at least 4 days before the next scheduled shipment. If no changes are made within this timeframe, the order will be processed and shipped as scheduled.

If you cancel your discounted subscription before receiving your second order, the discount applied to your first order will no longer be valid.

In this case, you will be charged the difference between the discounted subscription price and the regular (non-discounted) price for the order you already received.

This means the initial discount is conditional on continuing the subscription beyond the first shipment.

No, subscription orders are not eligible for additional discounts.

When you select the Subscribe & Save option, you are already receiving the maximum discount available. This offer cannot be combined with any other promotions, discount codes, or special offers.

Only your most recent subscription shipment is eligible for return. Any previous recurring orders are not eligible for return or refund.

Returns are accepted only for the latest order you have received under your subscription.

• Unless otherwise specified, product prices already reflect discounts.

• All offers are available while supplies last

• Offers are not valid on prior purchases, taxes, or shipping and processing charges.

• Customers are responsible for paying applicable sales tax.

• Only one discount code can be applied per purchase.

• Promotions have no cash value and cannot be exchanged for cash.

• Offers cannot be sold or bartered.

• Promotions are void where prohibited, taxed, or otherwise restricted by law.

• Returning any part of the purchase will result in the loss of the promotional offer or a charge equal to the value of the offer.

• Hot Shapers reserves the right to end or modify any promotion at any time.

• Promo codes are not valid for past orders and cannot be added later by you or Customer Service.

• Additional restrictions may apply.

• Free gifts are available only while supplies last.

• Limit one (1) free gift per order.

• A minimum purchase is required to qualify for a free gift (if applicable).

• Free gifts are automatically added to your cart once the threshold is reached.

• Free gifts are subject to change without prior notice.

• Additional restrictions may apply.

If you return your order for a refund and receive a free product within your order, the free product must also be returned in its original condition with all tags or seals intact and the packaging undented and undamaged.

If these conditions aren't met, the full price of the item will be deducted from your refund.

This Guarantee does not cover: (i) products purchased from unauthorized resellers or distributors; (ii) products that have been subjected to abuse, misuse, negligence, accident, alteration or accidental damage, including, but not limited to, contact with liquid; (iii) products that have been used for purposes other than those for which they were designed or intended; (iv) to cosmetic damage, including but not limited to scratches,dents, broken plastic on ports, loss of elasticity, and deterioration unless failure has occurred due to a defect in materials or workmanship; (v) to defects caused by normal wear and tear or otherwise due to the normal aging of the product (vi) any damage resulting from failure to follow product instructions, or improper usage, or failure to perform routine maintenance; (vii) products sold “AS IS” or similar notions and does not cover consumable parts such as charging cables, removable components of the device, storage pouches, or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (viii) unauthorized repairs or modifications; or (ix) if any serial number has been removed or defaced from the product. (x) products that are damaged in any way unless proof is provided that the product was damaged upon delivery. (xi) products not returned in original packaging with appropriate tags and instructions. When a product or part is exchanged, the original item becomes Hot Shaper’s property.

This Guarantee does not apply to any non-branded products. Hot Shapers does not warrant that the operation of its products will be uninterrupted or error-free. Hot Shapers is not responsible for damage arising from failure to follow instructions relating to the product’s use.

For Customers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by this Guarantee are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights. For a full understanding of your rights, you should consult the laws of your country, province, or state.

Any missing or damaged item from an order must be reported within 5 business days of delivery. Complaints made after this period will not qualify for replacement or refund. Customers are responsible for inspecting their orders upon delivery and reporting any issues within the specified timeframe.

If your order shows no transit movement for an extended period and our team has contacted you via email regarding the issue, you will have 14 calendar days from the date of our outreach to confirm how you wish to proceed. 

If we do not receive a response within this 14-day window, your case will be automatically considered resolved on the 15th day. At that point, no reshipment or refund will be issued.

We strongly encourage you to monitor your inbox, including spam and promotions folders, and respond promptly to ensure your case is reviewed and resolved appropriately.

Hot Shapers is a shapewear brand designed with advanced, heat-activating Neotex™ fabric. This innovative material helps increase perspiration during use, supporting your workouts and daily activities while enhancing the overall experience. Combined with targeted compression, Hot Shapers garments help smooth, shape, and contour your body, promoting a more defined appearance over time with consistent use.

Yes, our products are designed to suit a wide range of body types and are available in multiple sizes. For the best fit and optimal results, we recommend referring to our size chart before making your selection.

Yes, all of our garments are designed for everyday wear. You can comfortably wear them at home, while running errands, going for a walk, or during your workouts.

No, you don’t have to use it only while working out. While it can be worn during exercise, you can also wear it throughout the day as part of your daily routine for added comfort and support.

Results can vary, but many users report seeing noticeable improvements in waist slimming and body shaping within a few weeks of consistent use. When combined with a healthy diet and exercise routine, you may begin to notice physical results within the first 30 days and feel changes within the first two weeks.

Our size guides run true to size. When selecting your size, we recommend measuring yourself at home using a measuring tape and comparing your measurements with our size chart here: https://hotshapers.com/pages/sizechart. Many customers find that the size they choose matches the size they usually wear.

You don’t need to buy a smaller size to achieve more compression. Each shapewear piece is designed to provide the correct level of compression. Choosing a smaller size may cause discomfort and affect how the garment fits.

If you're looking to define and shape your underarms, we recommend using our Arm Trimmers. Featuring a built-in phone pocket, it offers convenience while utilizing the same Neotex™ fabric. This targeted heat technology promotes sweat and calorie burn in the arm area for effective shaping.

For shaping your legs and achieving a firmer, more defined glute appearance, we recommend our Hot Pants. The high-waisted fit targets the lower belly area to flatten and define it. With the same Neotex™ fabric, it promotes sweat and calorie burn in targeted areas, effectively shaping your legs and booty.

To shape your waist and define your curves, we recommend the Hourglass Basics set. Combining the Cami Hot Waist Cincher and Waist Trainer, it offers superior shaping compression to mold your waistline, flatten your belly, and enhance your curves. Utilizing the same Neotex™ fabric, this set promotes targeted sweat and calorie burn for effective leg and booty shaping.

Place the product in a laundry bag, set washer to delicate, then hang to dry to maintain proper quality and durability.

The gels can be applied to any targeted area, including the abdomen, legs, arms, glutes, back, and thighs. The choice of gel depends on your specific goals and the desired outcome for each area.

We recommend only using one gel at a time. Combining different gels may reduce their effectiveness and interfere with their intended results.

None of our gels or oils leave stains. Ensure they are fully absorbed if you are planning to wear clothing over the area.

Store the gels in a cool, dry place away from direct sunlight and out of reach of children.

If you are pregnant or breastfeeding, please consult with your healthcare provider before using any new body gels. 

Yes, our gels are formulated to be suitable for all skin types including normal, dry, oily, combination, and sensitive skin. However, if you have any specific skin conditions, it's best to consult your dermatologist before use.

No, our gels are specifically formulated for use on the body and are not intended for facial application.

Results can vary depending on individual skin types and usage. Many users report seeing noticeable improvements within 4-6 weeks of consistent use.

The Smooth Gel is a body care gel formulated with Sunflower Oil, Caffeine, and Guarana Seed to smooth cellulite visibility, enhance skin elasticity, promote circulation, and tone the skin.

Apply the gel to clean, dry skin twice daily, focusing on areas with cellulite. Massage the product into your skin using circular motions until fully absorbed.

The Slimdown Gel is a body care gel formulated with Ginseng Extract, Aloe Leaf Juice, and Caffeine that work to hydrate, firm, and restore the skin's natural elasticity.

To use the Slimdown Gel, apply a small amount to the desired area and massage it into the skin using circular motions until fully absorbed. For best results, use the gel twice daily, preferably in the morning and evening.

The primary difference between the Sweat Now Stick Gel and the Sweat Now Tropical Stick Gel is the scent and added ingredients. The Sweat Now Tropical Stick Gel features a refreshing coconuty tropical scent and includes additional ingredients like fruit extracts, which provide a pleasant aroma and added skin benefits. Both gels are designed to enhance sweating and intensify your workout.

The Sweat Now Stick Gel is a sweat-enhancing body care gel designed to enhance your workout results, increase calorie burn, and improve skin texture. It contains a blend of natural ingredients, including Coffee Arabica L Seed Oil, Coconut Oil, Vitamin E, Stearyl, and White Oil, each selected for their unique properties that benefit your fitness and skin health.

Apply a generous amount to the areas you want to target before you exercise. Massage it into the skin using circular motions. To maximize effectiveness, use the gel before any physical activity. 

The Tropical Sweat Now stick Gel is a sweat-enhancing body care gel designed to enhance sweating, stimulate collagen production, boost calorie burn, and improve skin texture. Formulated with natural ingredients, including  Coffee Arabica L Seed Oil, Coconut Oil, Rosehip Oil, and Vitamin E to benefit your fitness and skin health.

Apply a generous amount to the areas you want to target before you exercise. Massage it into the skin using circular motions. To maximize effectiveness, use the gel before any physical activity. 

Store the gels in a cool, dry place away from direct sunlight and out of reach of children.

If you are pregnant or breastfeeding, please consult with your healthcare provider before using any new supplements. 

No, our supplements are free from common allergens such as gluten, soy, and dairy. However, please check the label for a complete list of ingredients to ensure there are no specific allergens that may affect you.

The Beauty Boost Supplement contains a blend of natural ingredients including Biotin, Collagen, Hyaluronic Acid, Vitamin A, C, D, B-12, and more designed to support skin, hair, and nail health.

It is recommended to take two capsules daily with a glass of water. Please follow the instructions on the label or consult your healthcare provider.

The Beauty Boost Supplement contains collagen derived from animal sources, so it is not suitable for vegetarians or vegans.

Results can vary, but many users report noticeable improvements in their skin, hair, and nails within 4-6 weeks of consistent use.

The main ingredients in the Crave Control Supplement include natural appetite suppressants such as Garcinia Cambogia, Matcha Green Tea, and Inulin Powder, Oolong Tea Extract, which help control cravings and support weight management.

We recommend starting with two capsules daily, taken with a glass of water. If you do not experience the desired effects with two capsules, you may increase the dose to four capsules daily. Please follow the instructions on the label or consult your healthcare provider for personalized advice.

Results can vary, but many users report noticeable improvements in appetite control and reduced cravings within 2-4 weeks of consistent use.

Yes, the Crave Control Supplement is suitable for both vegetarians and vegans as it does not contain any animal-derived ingredients.