SUBSCRIPTION PROGRAM POLICY

Start benefiting from our subscription program

What’s a recurring subscription?

When starting a Hot Shapers Subscription, you agree to be billed in a recurring fashion on a per-order basis until your subscription is a) cancelled or b) paused.

Can I issue a return/refund of a subscription payment?

Sadly, no. It is the customer’s responsibility to manage their subscription and skip any orders that they do not want shipped. Changes to the subscription must be made FOUR days in advance of the next shipment if they wish to pause, skip, or delay th

Can I change the frequency of my shipments after I placed my initial order?

Yes, you totally can! You can adjust the order frequency of your shipments by emailing our Customer Care Team [email protected]

Can I pause my subscription if I’m out of town or just need a break?

Yup! Just skip your next shipment or shipments by emailing our Customer Care Team at [email protected] Your Hot Shapers Subscription products will always remain X% off!

Can I cancel my subscription at any time?

Yes, you may cancel or pause your subscription at any time. We do require any changes or cancellations to be made at least FOUR days prior to your next order date. We do send a courtesy email reminding customers of their ship dates five days prior to

CHARGEBACK/DISPUTE

Please take note that once you file a dispute, chargeback or claim with your financial institution, it takes a minimum of 75 days for the financial institution to analyze the evidence and reach a decision. During that time, the financial institution